1.Q:What is the machine warranty?
A:one year.
2.Q:Does your machine with CE certificate?
A:Yes.
3.Q:What is the production time while placing order?
A:About 30~45 days after get the payment.
4.Q:Can your company handle shipping for customers?
A:Yes.(Please provide us your requested seaport and we can check the shipping charge and arrange shipping for your order)
5.Q:Does the packing strong?
A:Yes, of course! Packing is with steel pallets, suitable for long-distance road and vessel transportation and various types of weather conditions.
6.Q:How do I order spare parts?
A: Have the machine model and serial number (nameplate). In your parts manual, have the page number, item number, and parts description. Belts, for example, come in many different widths, lengths, and thickness. Having all the above information ensures the correct item is ordered.
7.Q:Are you manufacturer?
A:Yes, we are manufacturer. YAOJIA focus on folder gluer machine. I would like to bring you to visit us and look inside the machine details, to trace machines' original manufacturing processes, and to know the people behind the machines.
8.Q:Do you have stock product to sell?
A:Actually our machine need 30 days to manufacture, and there are many orders from China and foreign countries, so we need custom one for you, and your order will be highly attention to manufacture.
9.Q:Do you inspect the finished products?
A:Yes, we have QC department, they will inspection the machine before shipping, to ensure there is nothing problem of the machine.
10.Q: How about after-sales service process?
A: When your machine has problem, contact your sales and we will solve your problem as soon as possible.
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